Quote:
Originally Posted by The Futility of Nihilism
I think that's why people are suggesting working up a record of behavior, SD. One recording may or may not get action. Several recordings of this person being abusive in front of customers is hard to ignore.
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Yes, that's why I said to record. But to send a huffy email from a supposed customer might not be the best option. Once that customer is placated then it may well be business as usual. It would be better to have multiple employees making multiple complaints over time because then the issue doesn't just go away.