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My problem was that I would grossly overreact to some perceived slight or breach of etiquette. I would also lose my shit over what I thought was gross incompetence. I swear to god you would not believe how close I came to actually suing people over simply being incompetent morons - except in many cases I came to find that what was really going on was a lack of understanding on my part of the procedures involved.
As recently as 6 months ago I tracked down the president of the company of one firm I deal with on a regular basis - no mean feat since they are part of Russian nesting doll of international corporations. But I did it and complained vehemently about the service I felt I should be getting. Technically I was right and I'm glad I did it, but in retrospect I was a monumental asshole in dealing with the chimps . . . *ahem* folks, locally who really mattered and who could have resolved the problem more quickly and efficiently.
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