I really hate one of my co workers

[SmartAleq]

If your phone supports audio recording, get her on record being abusive. If she's reliable in the way she gets shouty, arrange to have someone in the store with a cell phone who can document her yelling. Bonus points if that helpful person then attaches it to an email to corporate with a "Why in the world do you people allow this sort of behavior in your stores, I will NEVER shop here again, harumph!" statement.

And make sure you've gone on the record with your manager about her behavior before arranging this. Slipping a quiet tear or two never hurts.

[severe delays]

Originally Posted by SmartAleq

If your phone supports audio recording, get her on record being abusive. If she's reliable in the way she gets shouty, arrange to have someone in the store with a cell phone who can document her yelling. Bonus points if that helpful person then attaches it to an email to corporate with a "Why in the world do you people allow this sort of behavior in your stores, I will NEVER shop here again, harumph!" statement.

And make sure you've gone on the record with your manager about her behavior before arranging this. Slipping a quiet tear or two never hurts.

Possibly. We had some guy lose his rag at a customer and someone else filmed it and put it all over the media. The guy was told to resign and then a month later they quietly gave him his job back. Customer complaints are often accomodated for show but if Ms Shouty can come up with a good excuse for what she is doing (claiming provocation etc) then she might get away with it. I think it's a good idea to film/record but perhaps better to do so on several occasions rather than relying on a 'customer' harrumphing.